If the conduct that led to the complaint continues, the Director may take legislative action.
#Oversight process professional
Refusing to grant or renew the licence.Imposing restrictions, limitations or conditions on the licence.The Legislation gives the Director, Licensing, the following powers: (as set by section 113 of the Electricity Act, 1998, R.S.O. Types of Licensing Compliance and Oversight Actions Details of any compliance action taken will not be released to the complainant. A letter will also be provided to the complainant.If action is considered, the licence holder will be provided with a written notice and.If it is determined that there was a non-compliance by the licence holder, the Director of Licensing may take appropriate compliance action.The review may include contacting the complainant, ESA Inspector, Licensed Electrical Contractor and/or Master Electrician to gather information.Conduct a review to assess whether the information provided in the report is supported.When ESA receives a complaint against a licence holder or report of a non-compliance, Licensing Department staff will: It does not have authority to act as an arbitrator in any complaint matter. In its review of complaints, ESA may also be able to facilitate the flow of information between the member of the public and the licence holder, which may assist them in resolving their dispute.ĮSA urges the parties to attempt to discuss and resolve the dispute to their mutual satisfaction prior to making a complaint to ESA.ĮSA does not have authority to settle a dispute between a licence holder and their client or to impose a settlement. As part of this process, ESA’s primary role is to review the information to determine if there was a non-compliance with the requirements of the Act or Regulation and if compliance/oversight action is required. How the Compliance/Complaint Process WorksĮSA reviews all complaints and reports received about licence holders. These include the circumstances around the non-compliance, risk factors and compliance history. The type and severity of the action depends on a number of factors. Note that the pyramid shows a range of actions the Director of Licensing may take.
#Oversight process full
This diagram shows the types of compliance actions that may be considered by the Director when making decisions: Licensing Compliance FrameworkĬlick on the image to enlarge it full screen. If it comes to our attention that a licence holder failed to comply with its obligations, the Director of Licensing may take steps to ensure compliance. Guideline to the Duties and Responsibilities of Licensed Electrical Contractors (LECs) and Designated Master Electricians (DMEs) Once you obtain your Licenced Electrical Contractor and/or Master Electrician licence, you have an obligation to comply with all applicable laws and the standards of conduct. ESA works with all licence holders to motivate compliance and ensure that electrical work in Ontario meets all applicable laws. The vast majority of ECRA/ESA Licensed Electrical Contractors (LECs) and Master Electricians (MEs) share ESA’s commitment to safety and compliance.
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